Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at MAEZTOZO.COM. If you have any questions, please contact our customer service team on support@maeztozo.com.

Shipping Options & Delivery Costs

We offer FREE shipping on all orders.

Order Processing Time

All orders are processed and shipped within 2 – 3 business days after payment has been cleared.

Delivery times are dependent on various factors, such as, destination country's location, suppliers' location, clearance or custom delays etc. Once processed, generally it takes 7-14 days to receive your order, and in rare circumstances it may take more

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. If your shipment takes longer to get to you than usual, we thank you in advance again for understanding that many delivery services are experiencing major disruptions due to the COVID-19 pandemic.

While we strive to deliver as fast we can, since our suppliers are located worldwide and we sometimes rely on third party shipping facilities, please understand that there may be delays in the shipment process.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on our website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.